These retail outlets (joint venture partnerships) were failing to achieve the required key performance indicators in some or all of the following key areas:
• turnover
• profitability
• customer service
and as a consequence had lower than predicted market share. Financial performance below predictions had a negative impact on the joint venture partner(s) whilst poor customer service was damaging to the Specsavers brand.
For each of the underperforming stores Sarah produced a business plan to address the problems in detail. All plans required Board approval before a) presenting to the joint venture partners and b) working with the joint venture partners on the Board-approved plan. Sarah then worked with the store Director(s) and to implement the plan and achieve the proposed changes within an agreed time frame.
The business plan was unique to each store and would have involved:
Sarah was also involved in the development and delivery of interactive workshops aimed specifically at the underperforming stores