Business Efficiency Check
If your organisation needs to grow, or reduce costs, then you may need to review the way you operate to achieve your goals. Undertaking a critical appraisal of your resources, to analyse where efficiencies could be improved to save time and or make cost savings, or to make aspects of the business run more smoothly and productively, is time consuming and is likely to result in changes across the organisation.
For many businesses allocating the time to review their people, processes, technology and customer service is not realistic - even to look at one area at a time. On top of that, the outcome of a review is likely to involve change - something that can be unpopular with some staff. If this sounds familiar consider outsourcing as any changes required are more likely to be viewed by the staff as in the best interests of the business rather than the wish or whim of their superiors.
Business Efficiency Check
A business efficiency check will help you improve your profitability by analysing four core areas of your business:
- people – do you have the right people, doing the right jobs, in the right place at the right time? Do you have problem staff you work around?
- process – do you regularly review your internal processes to improve efficiency and productivity?
- technology – are you getting the most from your investment in technology? Are you taking advantage of new technologies?
- customer service - are you meeting the needs of your customers? Have these changed? Is there a disconnect between your brand internally and externally?
Outsourcing a Business Efficiency Check
SFM Consulting undertakes business efficiency checks for varying sized SMEs and for each the check is tailored to the size of the organisation, the budget available and the goals the organisation needs to achieve. It involves auditing your people, processes, technology and customer service - either in its entirety or just part areas of your operation about which you have concerns. The people audit can include an HR audit if you have concerns about your processes and documentation being out of date.
Whatever you choose to do, meeting the requirements of your business plan will be at the core of the audit. The output of the audit is to provide you with details of recommended changes, an action plan and suggestions of how the changes are communicated internally and implemented.
