22nd November 2011 / Posted in:

A big ‘thank you’ to Will Donald at Amex

Last Thursday we took the overnight ferry from Portsmouth to Caen - looking forward to a weekend in Honfleur to celebrate our 10th wedding anniversary. Shortly after we joined the A13 motorway our car lost power and refused to accelerate leaving us no alternative but to pull over on the hard shoulder.

A call to the RAC revealed we didn't have European cover and they couldn't help. Nor could the AA or our insurers and the local Land Rover dealer in Caen weren't licenced to recover vehicles from the motoway. Our relaxing weekend looked doomed until we spoke to Will Donald at Amex.  He got everything back on track and here's the thank you my husband sent Raymond Joabar, CEO of Amex. Sorry that it has come out a bit small.

When was the last time you had exceptional customer service ....... and took the time to find out the name of the CEO to write and thank them?